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Customer attrition is one of the most overlooked threats to logistics operations. While teams monitor shipments, invoices, and service performance, many overlook the gradual erosion of customer relationships. A client who used to book regularly may now book only occasionally. Another may still ship frequently, but in smaller quantities or under shorter-term contracts. Attrition is […]
Every logistics company handles data, but few really understand it. The competition in freight forwarding is no longer about who moves the most cargo; it is about who knows their customers the best. Logistics executives today require more than shipment data; they require insights into which clients generate the highest margins, which are declining in […]
In logistics, speed isn’t just about the movement of shipments; it’s also about how fast your team can access, analyze, and act on shipment data. Every delayed decision, missed alert, or outdated report reduces business momentum and directly affects profitability. However, the majority of freight forwarders continue to track performance using static spreadsheets, manual ERP […]
Consider operating your logistics operations while blindfolded. You may know that shipments are moving, invoices are being processed, and teams are working, but without clear performance metrics, you cannot tell whether everything is running smoothly or falling behind schedule. That is the challenge that many logistics leaders face when they make decisions based on assumptions […]
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