Global Capability Center (GCC)
A Global Capability Center (GCC), also known as a Global In-house Center (GIC), is an offshore or nearshore unit where businesses centralize critical functions like IT support, analytics, customer operations, and process optimization. Unlike outsourcing, a GCC is fully owned and managed by the parent company, resulting in increased data security, consistent quality, and continuous operational improvement. GCCs play an important role in logistics by enabling precision, integration, and real-time visibility over global networks.
How does a GCC Support Logistics Operations?
GCCs allow logistics companies to centralize specialized capabilities that require ongoing supervision and domain knowledge. Many freight forwarders and third-party logistics companies use GCCs to manage:
- Configuring ERP and CargoWise using standard workflows
- Master data management and system-wide integration
- Tariff and pricing management
- Implementing Finance Desk
- Implementing the MIS Desk
- SOP Creation
- Data Entry
- EDI/API monitoring, problem resolution, and maintenance
- Developing BI dashboards, aligning KPIs, and setting reporting standards
- Designing, optimizing, and engineering automation processes
By consolidating these functions into a single operational hub, logistics companies can achieve faster implementation cycles, higher data accuracy, and improved cross-regional standardization.
Importance of GCCs in Logistics
Cost and Resource Efficiency
GCCs provide access to skilled global talent while maintaining complete control over proprietary systems and processes, lowering external reliance and operational costs.
Operational Consistency
Centralized teams ensure accurate data handling, unified workflows, and consistent execution across branches and global offices.
Accelerated Digital Growth
GCCs assist organizations in adopting the latest technologies and implementing consistent digital adoption of Excel through their dedicated expertise in analytics, automation, end-to-end logistics solutions, and optimization.
Conclusion
A Global Capability Center (GCC) is a strategic asset that allows logistics companies to scale operations, improve system governance, and improve business intelligence (BI) performance. As supply chains become more interconnected and data-centric, GCCs play an important role in establishing a resilient, efficient, and analytics-enabled logistics landscape.